Join our team at Pholklore:

Experienced Front of House Person WANTED!

Are you passionate about delivering exceptional hospitality experiences? Do you thrive in a dynamic, fast-paced environment? If so, we want you to be a part of our team at Pholklore!


About Us

Pholklore is about enjoying delicious Vietnamese food in a relaxed casual environment. Our menu is a mix of plates to share, salads, and hearty serves of pho. Open seven days a week on the Torquay Esplanade and Pakington Street Geelong West, we pride ourselves on offering a unique fusion of flavours inspired by Vietnamese culinary traditions. Our vibrant restaurant is a hub of creativity and community, where every dish tells a story and every guest feels like family. We are committed to providing memorable dining experiences that exceed expectations.

Position DESCRIPTION:
Experienced Front of House Person

Location: Looking for team members across both Torquay and Geelong. You may be required to work shifts across both locations.


Responsibilities:

  • Greet and welcome guests with warmth and professionalism.

  • Manage reservations and seating arrangements efficiently.

  • Provide knowledgeable descriptions of menu items and make recommendations.

  • Ensure high standards of cleanliness and organisation in the front of house area.

  • Collaborate closely with kitchen staff to ensure smooth service and timely delivery of orders.

  • Handle guest inquiries, feedback, and complaints with tact and diplomacy.

  • Uphold our commitment to exceptional customer service and guest satisfaction.

  • Oversee bar stock management, including inventory control, ordering, and replenishment.

  • Manage shifts effectively, including rostering, assigning tasks, and supervising staff.

  • Perform opening and closing duties according to established procedures.


Requirements:

  • Proven experience working in a front of house role in a busy restaurant environment.

  • Outstanding communication and interpersonal skills.

  • Ability to multitask and remain calm under pressure.

  • Strong attention to detail and a passion for delivering memorable dining experiences.

  • Flexibility to work evenings, weekends, and holidays as needed.

  • Knowledge of food safety regulations is a plus.


Benefits:

  • Competitive salary.

  • Opportunities for career growth and advancement.

  • Professional and personal development.

  • A supportive and inclusive work environment.

  • Great staff parties.

  • Ability to have some rostered weekends off.

  • Leave entitlements, including annual leave and sick leave.

Please note:

We are currently hiring for permanent part-time and full-time positions only. Hours offered will range from a minimum of 25 per week, up to 42 per week. There are no casual positions available.

Applications

If you are a hospitality professional who is enthusiastic, dedicated, and ready to contribute to our team, we want to hear from you! To apply, please send your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role to eat@pholklore.com.au

Join us at Pholklore and be a part of an exciting culinary journey where every day brings new adventures and opportunities to create unforgettable memories for our guests. We look forward to welcoming you to our team!